SUPPORT

It has long been our philosophy that Basis Technology is only as successful as our customers.

Contact our technical support staff

By email	Initiate a support engagement by emailing ProductSupport@basistech.com, with response within one business day.
By phone	Call us at +1-617-386-2091 or U.S.A. toll-free 800-697-2062

High-Quality Support

Our support staff work closely with the internal engineers who develop our products to quickly address issues and take action. We are committed to working with our customer to understand their goals, reproduce their issues, and find the best solutions available. In the rare event of a serious bug in our software, we pride ourselves on quickly fixing the issue and producing a new release.

Each support engagement means verifying that the issue is solved in the customers environment. In cases where reproducing issues outside of the customer environment is difficult or impossible, our engineers will make on-site visits to provide solutions to challenging issues within the customer environment.

Support To Fit Your Needs

Through our global presence, we are able to offer support service level agreements that range from our rapid-response email support up to comprehensive support services available 24 hours a day, 7 days a week.